Cancellation Refund And Replacement Policy

At the Knowledge & Resolution Hub (KRH), we strive to provide a seamless experience for all our participants in both our in-person and virtual knowledge sessions. We understand that plans can change, and as such, we have implemented a flexible refund and replacement policy.

Refund Policy:

Our refund policy is structured based on the time before the session:

• 100% Refund: Cancellations made 60 days or more before the scheduled session date will receive a full refund for both in-person and virtual sessions.
• 50% Refund: Cancellations made 45 days prior to the scheduled session date will receive a 50% refund for both in-person and virtual sessions.
• 25% Refund: Cancellations made 30 days prior to the scheduled session date will receive a 25% refund for both in-person and virtual sessions.
• No Refund: Cancellations made less than 30 days before the session will not be eligible for a refund.

Please note: Refunds are not automated. To process a refund, please contact us via email at Contact@TheKRHub.com. Allow us 3-5 business days to review and process your refund request.

Alternative Options for In-Person Sessions:

We recognize that unforeseen circumstances may prevent you from attending an in-person session. If you are unable to attend, you have two alternatives:

1. Switch to a Virtual Session: If you cannot attend in person and it is within 30 days of the session, you may request to switch to the virtual version of the session (if available).

2. Replacement: You may designate another individual to attend the inperson session on your behalf.
Please ensure that either alternative requests are made at least 3 days prior to the session date.

How to Request a Refund, Replacement, or Switch:

To process any cancellations, refunds, or replacement requests, please reach out to us via email at Contact@TheKRHub.com.

Created by: Lakeland Consulting Inc.

Please note: Refunds are not automated, and all requests must be manually processed. In your email, please include your full details:

• Full Name
• Company
• Job Title
• Email Address
• Telephone Number
• Knowledge Session Title
• Session Date and Time

Clearly state whether you are requesting a refund, replacement, or switch.For the email subject, please format it as follows:

[Type of request – refund, replacement, or switch] for [Knowledge Session – title] on [Date and Time].

If you are requesting a replacement, please provide the full details of the individual who will be attending in your place, including their:

• Full Name
• Company
• Job Title
• Email Address
• Telephone Number

Please allow 3-5 business days for us to process your request. Note that alternate or replacement requests must be made at least 3 days prior to the session date.

We aim to accommodate our participants while ensuring that the operational needs of our sessions are met. Should you have any questions regarding this policy, please do not hesitate to contact us at the email address above.